Holiday Questions

Here we have laid out our most frequently asked questions about travelling from the uk to European and worldwide destinations. If you cant find a suitable answer then feel free to give us a call on 0800 050 1927.

Are you members of ABTA?

Yes we are our ABTA Number is K3544 and you can confirm this by clicking here. As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer.

Do I need to take out Travel Insurance?

Yes, Holiday Insurance is essential when you travel. Make sure you are fully covered and its a good idea to pack your policy in your hand baggage.

Do I need a passport?

Yes, whenever you leave the UK you must have a passport with you. Check that your passport is in date. You should also ensure that any children under the age of 16 have their own passport when travelling abroad.

How can I pay for my holiday?

When making a reservation you will need to have a current debit, credit or charge card. We are happy to accept most Debit/Credit cards The debit will be automatically deducted from your bank account Please note that a surcharge may applied to all credit / charge card transactions. Please ask for full details.

What Currency do I need to take?

Try to take a mixture of local currency and travellers cheques. Take the majority in traveller's cheques as these are insured against loss or theft, with the remainder, enough for the first day or so, in local currency.

Where is the best place to exchange traveller's cheques abroad?

Local banks have varying opening hours. Take note, that in some countries banks close early in the afternoon for Siesta. Try to avoid changing traveller's cheques at your accommodation, as commission charges are often higher than at a local bank.

How do I call the UK from abroad?

If dialling from outside the UK, you'll need the local international access code followed by 44 for the UK. You then dial the UK number as if it were a long distance call, i.e., including the area code, but do not dial the initial "0". e.g. International access code then +44 123 456789

Will I need vaccinations?

It is recommended by various countries that vaccinations be carried out before you travel. Your Doctor can provide you with up to date advice.

Can I fly when I'm pregnant?

Some airlines refuse to accept passengers who are more than 28 weeks pregnant. Please check before making your holiday booking.

What do I do if I have a complaint in resort?

If you have a complaint, always make sure that your hotel/accommodation Manager or tour operator representative is aware of the problem straight away. They may be able to fix the problem immediately. If the situation is not resolved to your satisfaction, ask your tour operator representative to assist you in completing a complaint form. If you wish to take matters further then please give our customer complaints department a call the number 0845 006 1480 as soon as you return from your holiday.

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